Pivot Reputation Management

Build A Brand Customers Trust

Protect your business against damaging reviews, social media posts, and information.

Your Business's Reputation Is Too Important To Neglect

When a business's trust is low, it must spend more on marketing and advertising.

Simple issues can turn into problems if your business isn't established.

A negative reputation makes it harder to compete with well-reviewed companies.

You may lose the trust of customers in your product or service.

88% of consumers trust reviews as much as personal recommendations.

We Have Lived Experience

Our team has been where you may be now. Not everything posted online about your business is true!

We experienced this first hand in another industry. In 2015, we had a false accusation filed against us to the Better Business Bureau.

We provided a service we were not paid for.

We reported this to the Better Business Bureau. Our previous client filed a false report in response.

Given the ultimatum of removing our Better Business Bureau review of them.

Or else they would keep posting fake reviews about us.

You Need To Be Proactive With Your Reputation

How We Do It

PROTECT

We set up the systems that will protect your business. Against fake and false allegations.

GENERATE

Creating targeted positive content for your business. Appealing to and drawing in your ideal client.

REPAIR

Counteracting negative press from social media, review sites, or blogs. We craft strategies to deal with it.

Make sure you have a say and a plan for what’s said about your business.

Click The Check My Business Reputation Button

Fill out the form, and we will check the current reputational health of your business.

We’ll Create Your Action Plan

Once we have a picture of what's said about your business. On social media sites, review sites, blogs, and other informational sources. Will present you with your custom solution to increase customer acquisition.

Put The Plan Into Action

You’ll get an Action Plan Package. We will manage for you. That works with your business's current reputational health.

How We Improve Your Business Reputation

So Many Tools!

There are countless tools available for Reputation Management.

From review monitoring platforms to social listening dashboards and crisis alert systems.

But each tool can be expensive on its own, and many don’t cover every website or app your customers use.

Even when you have the tools, they only show you information — they don’t fix problems or make a plan.

You need someone who can take what the tools find, figure out what it really means.

Turn it into clear steps that protect and grow your reputation.

Alerts

We develop a notification system informing you of online changes.

This could be a change in a product, service, or a business. This information empowers you to make decisions.

Based upon what people are saying about your product or service.

Or to watch the decisions your competitors are making.

Analytics

Turning unstructured data from alerts into structured data that is used for decision-making.

Interpreting online interactions and relationships of people, topics, ideas, and content.

This insight allows you to shift marketing to address what’s being said online.

Asset Creation

Assets refer to the creation of media. Media products are known as assets.

Assets are used to counter any negative information online about your business.

These include, but are not limited to images, videos, audio, publications, tutorials, and product demonstrations.

An asset is anything produced, owned, and controlled to produce value.

Brand Development

Brand development is the strategic process of creating and distinguishing your company.

Development includes aligning your brand with your business objectives.

Communicating your brand to your target market.

Updating or strengthening your brand as necessary.

Crisis Management

Custom built strategies designed to help your business deal with a negative event.

They can include, but are not limited to:

Implementing procedures, systems, and creating assets. To defend, mitigate, and prevent crises.

Investigations

Attacks against your business, brand, and credibility can come in many ways.

False allegations, fake reviews, or small claims court decisions.

We investigate, negotiate, remove, and create assets to counter negative information.

Responce Options

When a negative event occurs online, in publication, or at an event.

A response customized to the event will be needed to address or dismiss the accusations and false information.

Review Generation

Creating a custom process to encourage reviews such as follow up automations.

Instead of waiting for your customers to leave reviews on their own.

A review generation strategy allows you to encourage reviews. Anywhere your product, service or business is being reviewed.

Review Marketing

Social proof has a massive impact. That’s where review marketing carries heavy weight with potential customers.

Creating marketing campaigns around customer reviews to sell a product or service. Creates instant social proof!

It makes customers feel like a part of your community and builds trust! We identify great customer experiences and create marketing campaigns around them!